Air Europa Bewertung | Slow and insufficient service in Madrid

Air Europa Flug von Madrid nach München

The flight was delayed due to weather conditions in Munich. Unfortunate, but no reason to complain. What I consider unacceptable is the extremely slow and insufficient service at the Air Europa transfer desk. According to European passenger rights we were entitled to "adequate meals and refreshments". We only got a voucher worth 5 Euro.

I consider that inadequate in light of the legal provisions. Only one single stressed-out person was working at the desk. His superiors were unreachable it resulted in very long waits and queues at the desk.. The understaffing and the lack of service is unacceptable.