LAN Bewertung | stingy in aircraft, mean customer service

LAN Flug von La Paz nach Lima

On the one hand they fly brandnew Boeing Dreamliner. On the other hand they are very stingy with beverages and service. They try to save money with not providing drinks and not compensating stolen goods. On the flight La Paz - Lima - Bogota someone broke my lock for "security reasons" (quotation LAN) and was disorganising my bag. 100 $ were stolen out of my toilet bag and a jumper was missing. On the airport they told me to claim that issue online. Online they were telling me that I should have claimed this directly at the airport. This is a vicious circle. After teaching me the formal rules regarding money-storing in luggage (yes, that was my fault!), for a few moments they pretended to help. So I had to send details to different "service-managers" again and again. I had to provide the same screenshots and details again and again.

Furthermore, in every email they were asking for additional information, ticket-number, booking-number, screenshot of boarding pass, of passport, of original receipt of jumper, photo of luggage. I am travelling around the world and do surprisingly not bring all my accounting in my backpack. Furthermore, they do have all my data in their system! After I could provide a website-link for my jumper (89) they offered 25 $ US. I do not understand the relation between link and offer. Which jumper cost less than 25 $ US. They just tried to keep me busy with their stupid demands. However, the summary is, they just ignored my feedback and my questions and were just badly playing a nasty game and finally provided 25 $ US. After sending two forms for money transfer, which had to be filled out and signed manually and scanned again, they "apologized" for sending the wrong forms and were sending other forms to fill out.

I received 12 Emails with different postulations from them. That is ridiculous. They are lying and prevaricating. I am concerned about the security on international airports and miss LAN-efforts to improve the situation. They never explained how they want to improve luggage security on my next flight. Why? Because they cannot provide luggage security obviously. During more than 40 weeks travelling in South America the only unsafe situations were LAN-flights. Maybe they are formally right, however, I miss the will to satisfy the customer. I do not accept lying customer service and I miss the will to improve the general situation regarding luggage security on international airports.