AirAsia Bewertung | Be careful - No service offered

AirAsia Flug von Singapur nach Kuala Lumpur

The flight price was very attractive. The flight was late, but only 20 or minutes, which is acceptable. But: after arrival it turned out, that our luggage wasn't delivered! They haven't loaded it. So went to baggage claim. There we found out, that they usually don't load baggage from other airlines (?!) And: they will not look for our luggage and deliver it later. After we pushed they do something and came back to the airport on the next day, someone else was at the counter. He called his colleague at Lufthansa and asked him to trace the luggage.

He advised us to go to another airport, where a Lufthansa office was, and ask them for help. We did so and Lufthansa traced and transported our luggage to a hotel. The reason AirAsia gave for not loading luggage was: "we are not a member of IATA". NEVER travel with an airline that is not a member of IATA! If ANYTHING goes wrong, you get no help.