Alitalia Bewertung | Never again!

Alitalia Flug von Amsterdam nach Chicago

Yes, we got to our destination safetly and I am grateful but...the check in was horrible it took Alitalia so long that we missed our flight, lets just say everyone missed their flight, then the service on board was the worst I have ever experienced. I was told I would not anything else to drink until I finished my glass of wine that I really did not want, I am not joking the steward said he would not poor me my coffee until I drank all of the wine. Plus my two young sons eyes were fixed on the overhead video screens while they were showing an inapporpriate film that little kids should not be watching, sorry no family friendly shows for everyone. Too make it even better, they lost both of my childrens car seats...lets see how do we drive away from the airport in Chicago without my kids buckled. We missed our shuttle because it took us so long to claim that our seats did not arrive I told them they had to supply us with car seats before we were getting on any freeway in chicago. Then to top it off we never got one of the car seats back and were not compensated...they won because we gave up with writing letters, e-mailing, faxing and telephoning to get a reimbursement. I will pay the extra money and fly Lufthansa, it is well worth it!