Iberia Bewertung | No more IBERIA?

Iberia Flug von Zürich nach Sevilla

Again I experienced an IBERIA Flight which seenms to be "State of the art" for IBERIA and their understanding of * service * comfort * reliability * responsibility as none of these attributes are fitting to IBERIA. To be concrete: 2011 - first IBERIA experience Flight Duesseldorf/Madrid/Jerez Result: no luggage in Jerez Back flight Jerez/Madrid/Duesseldorf Result: one more day in Madrid due to the delayed flight of IBERIA to Madrid. Despite the fact that I managed to reach the boarding. I get the informaton from the personal that the boarding had closed and that there is no possibility to ralize my pre boarded seating. I had been advised to go to the service counter for further information.

Meanwhile another IBERIA customer had seen that a stand by pasenger had taken MY place AFTER that IBERIA told me that boarding was closed. --> IBERIA Style? 2012/09/21 - next IBERIA experience Flight (IB3477/IB2474)Zurich/Madrid/Sevilla Result: no luggage in Sevilla 2 days later: a destroyed suitcase and missing parts like one trouser and two shirts. I had placed an complaint and a theft report at the local spanish police authority as I am 100% sure that these damages with the final lost of my clothing are 100% on behalf of IBERIA. When placing my suitcase at IBERIA he was new and 100% ok, after receiving this suitcase from IBERIA he was damaged and parts had been stolen out of this suitcase. I have marked this incident on the IBERIA receipt of my luggage so that this incident is documented properly incl. the official IBERIA complaint and official police theft report. All telephone contacts had been hanged up by IBERIA in a very rude way without any understanding and care for the customers.

So I am interested in the way IBERIA will handle our documented complaints and theft reports. I will keep you informed so that you could make yourself a picture of IBERIA and to prevent possible problems and serious negative impacts on your holiday plans A dissapointed client of IBERIA