You shouldn’t expect too much, not comparable with the “big airlines”, quite British food and atmosphere.
For connecting flights long ways at Heathrow. Bonus-System not interesting for European customers. Golf equipment free of charge, but only with direct Virgin flights, not connecting flights from Europe.
Besides they change their code sharing after booking to your own risk and not theirs! And when you ask then for cancellation to book on an airline which transports your golf bags free of charge for the whole itinerary they won’t let you not out.
That is not a good recommendation!