Hello,

I was travelling since a while again with Lufthansa / SAS.

From Cologne over Munich to CPH on 30.03.08 with LH it was OK!

But on the way back from CPH to Cologne it was a disaster:
1. 15min delay info on info board

2. Got with bus to the plane “CIMBER AIR” not even SAS!
The engine was opened and a technician working on it.
3. The bus went back to the terminal without any information to the travellers.

4. App. 20min later the bus was driving out again now the engine was closed.

5. The plane started with 50min delay.
6. Announcements made by neither the cabin nor the cockpit crew where of so bad quality no one could understand.
7. On a full paid ticket I felt like on the cheapest cheap flight ever …even worse! No wine, no nothing.



Please shape up!